RS Taichi 的消費心得 - 機車
By Jessica
at 2010-05-31T23:25
at 2010-05-31T23:25
Table of Contents
因為實在是覺得很滿意+高興 故上來與板友分享^ ^
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我算還挺喜歡用網購的 畢盡日本的網購系統發達便利快速 (整個上癮XD)
次數已是多到數不清了...(所處地方是鄉下也是主因)
但是碰到有商品有問題也是第一次
上禮拜五收到期待已久的防摔衣
不幸的是 多處線頭露出或是爆線 還都在正面 囧
整個是無法接受 花了約台幣6000左右的東西 得到的卻是這種品質
還是自己頗信任的日本人身部品品牌 (一直認為日本東西幾乎可說是細膩質良)
禮拜六早上馬上發電子郵件給RS本店
(不用電話的原因是 本人講話一向太直接...怕"能換"變成"不能換")
要求返品更換 內容稍微寫了些抱怨 婉轉地先讚美再抱怨0.0...
(朋友說最好施加點壓力給店家 日本朋友則幫我把信加以修飾)
RS立刻迅速回信+電話連環摳
結果........我手機丟在包包裡 又開禮貌模式為靜音 都沒接到= =+
信的內容落落長 整個大意就是道歉道歉還是道歉 敬語多到我看到眼花Orz
另外請我將不良處的照片寄給他們以供確認
經過一來一往的信件聯絡(每次一定也會打電話過來)
今天下午 我終於收到新品了 重新徹底檢查一遍 ok! 沒問題
RS還附了一封信再次鄭重道歉 外加一個RS的毛巾做為補償
(結果我也戰戰競競地回覆一封落落長的感謝信給他們XD)
對於RS這次的處理態度 快速積極 給予100分滿分 滿意到不行^ ^
往後也會繼續支持他們的商品(不妙....我被態度給收買了...)
RS TAICHI的本店分店幾乎都集中在關西大阪一帶 本店在大阪
如果板友到那一帶旅遊的話 可以去看看喔 應該會有不錯的收穫
(看官網照片好像挺大的 我也好想親自去逛逛....無奈太遙遠了...)
個人覺得他們的東西還不錯 價格算漂亮的了 服務態度也很棒
(詢問時 他們也會認真回答一大串 給你建議 讓人窩心的一點)
p.s. 回台灣後會分享使用心得 手邊沒車供測試 只有給人家載的分(汗)
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