阿亮複合騎士館 - 機車
By Skylar Davis
at 2013-11-06T15:17
at 2013-11-06T15:17
Table of Contents
先說對於一開始的文章 我並沒有惡意 單純分享修車經驗
對於阿亮老闆的留言 我盡量一一回答
但事實如何看起來各說各話
維修一定是你們的專業 但文中的順序是否合理 請其他有經驗的人自己評斷
如果貴公司有後續需要請站內信 我會留下我個人資料
文章我實話實說 不要錢不要名也不是要抹黑貴店 我心安理得
如果需要 訊息 通聯記錄(有助各項時間點釐清) 測謊 我不會閃躲
文章我決定不會刪除
原本以為這會是一個溝通不良的落幕~哀哀哀
※ 引述《waler (哇樂)》之銘言:
: 首先,先說好,我必須要請原PO原諒,因為接下來我要陳述的事情可能會讓您很難下台!
: ok! 還原當時情況!
: 風光來敝店維修,有更換三角台,前叉組,珠碗,車手把,下導流(業界術語"船底")那塊殼
: 首先....
: A.5700元是三角台+前叉組+珠碗的料錢(正原廠公司貨)
: B.1200元是車架燒焊的錢
: C.車手鐵把的費用
: D.下導流的費用(前H殼內下土除)(業界術語"船底")
: E.100元代裝風光排氣管工資
: F.3000元車主的最大疑問...總工資
: 1.ok!以上就是車主所花費的金額!以上料錢均無內含工資,這點我需跟車主說明!
: 為什麼我要現在才說呢?因為車主選擇了一個無法挽救的方式來陳述這件事!
: 車主在當下並沒有提出問題,事後也沒有來電詢問為何!在沒有給店家一絲絲的機會下
: 將這件事情張貼在無法計算觀看人數的論壇上,所以我只好只能被迫到這裡跟車主解釋!
: 這點是讓小弟我無法去接受的事情!
: 2.5700元是正YAMAHA原廠公司貨的前叉兩支+三角台+珠碗
: (請別拿網拍的巴辣價來比價,有本事拿去店家比比看,看看會不會被店家轟出去)
1.我並沒有比價
2.5月10日第一次網路發問 阿亮未回
5月10日去電 阿亮(不知道是不是本人)說有看到訊息還沒空回電話報價5700
3.http://ppt.cc/Kj04
4.5月10日牽車到店裡 阿亮(本人)告知 車台是否需要維修 要拆車才知道
離開前再次確認報價 並告知阿亮 如果確定要維修車台請麻煩來電告知報價!
所以貴店 報價 5700 結帳時+3000工資??????!!!!!!!
: 3.1200元是燒焊店收取費用(他要收多少,沒一個準,完全尊重專業)
1.到店裡看車順便詢問維修報價 阿亮本人告知 1200 (車台已送去處理未事先報價)
請問固定去阿亮店裡的客人們 阿亮店裡習慣拆工拆料報價? 請各位解答
2.如果1200是燒焊店的費用 我請問貴公司告知車台維修費用跟我講這個幹嘛?
: 4.車手把費用.這應該沒什麼好說.但如果真要知道價格,我可能要將當初單據找出來
1.我並沒有抱怨價格
: 5.下導流費用.這應該沒什麼好說.但如果真要知道價格,我可能要將當初單據找出來
1.我並沒有抱怨價格
: 6.100元代裝風光排氣管工資.這應該沒什麼好說.
1.我並沒有抱怨價格
: 7.問題最大的是這3000元是吧!ok..我就一一訴說!
: A>首先..這包含了拆裝了兩次三角台,為什麼呢?因為當初已經跟您說您的下導流有毀損
: 問您要不要更換,您當時是跟我們說"不要",我們說ok.然後我們就開始了三角台的施工
: 當施工完畢後,您突然間跟我們說要更換下導流,我們聽到當場傻眼,因為只要是專業的
: 維修者都知道,要下那塊下導流還要再把三角台總成在請下來一次,也就是說珠碗內的
: 珠子還要再重新再上一次,再上一次珠碗專用油,請問這樣的工要算誰的??
1.不知道這是老闆的記憶 還是老闆問師傅的? 一個連下導流都說不出來的人
會先說不要然後再請貴公司做更換?
2.下導流更換未報價 一個會買副廠全殼的人(料店在高雄)
如果能自己買怎麼不會再去拿?在沒報價的情況下請貴公司處理
我印象中 貴店電話告知 如果不換會有點問題 或可以用綁的?(這段記憶不是那麼清楚)
但是請告知施作完畢日期 與我去電貴公司要求更換的日期 我可以調通聯
羅生門?
: B>你買來的是全車"副廠"殼,專業的維修人員大多都知道,副廠殼密合度與鎖點超差,這點
: 您知道嗎?我們上了全車的副廠殼依這樣的難易度我們自認收費ok!
1. 請問收費價格? 我推文中回過了 我能接受負擔安裝費用
2. 原風光全車殼都破損嚴重大部分已用八字鐵片固定 這樣的拆裝是否比全副場好安裝
這個是你們的專業我並不清楚 但重申我能接受負擔安裝費用 但貴公司並無告知?
500 1000 2000 3000 ?
: C>我們所叫的所有料件均依照您車子的引擎號碼去跟公司叫料,理應沒有問題,但當時當車
: 手上車時發現您所叫來的殼居然跟原廠依引擎號碼所叫來的車手不合,風光有兩批,您的是
: 小錶的那批,但是你的車殼卻是大錶的那批,這也是裝了車手等等配件後再去您所叫料那箱
: 殼裡面把殼拿出來合上去才知道事情大條,但您當時卻不去怪罪訂殼的廠商,而是強迫我們
: 去跟原廠凹,看看已經上車的車手把架有沒有辦法做換貨動作,天阿!!!!這也是我們才會問
: 您車有沒有改過的最大原因,我可以說,那支叫錯的手把架現在還在我們倉庫!
1.叫錯殼是我的錯誤 但是麻煩請告知叫料時間 我對一下有的資料感謝
2.電話中師傅問 請問是否有改車 或是二手車 為什麼鼓煞的車用碟煞的表
無法安裝 這部分的費用請我吸收
(因為鼓煞所以叫鼓煞的料師傅是這樣告知的,如果貴公司是提供引擎號碼叫料
為什麼會有叫料不對的問題? 是YAMAHA出了錯?還是當初我購車的廠商詐欺? )
我告知師傅 我相信你們的專業把車子交給你們
遇到這件事情你很無奈我也很無辜
麻煩請師傅再問問廠商能不能換 不能換我們在討論怎麼處理 (這樣叫凹?)
這對話阿亮本人沒有參與 是否可以請在跟師傅在確認 必要時我願意對質或測謊
(這個階段並不是安裝車殼的時間點)
: D>珠碗安裝工資!
: E>什麼叫您說的"說真的買錯100件東西 拆裝100次 車主應該都是沒有責任的~"????????
: 您買錯殼,買叫錯料,出殼廠商沒錯???都我們的錯???還要因為別人的無知,讓我們去吸收
: 一支車手把的錢?所以我們才會說,那支車手把的費用可能需要由您來支付!這樣了解嗎?
: 拆裝車手把及上面的開關組及配件不用花工時不用工資嗎?
: 工資以上報告完畢3000元是總工資!
: 總結:
: 1.您叫殼當下有無跟廠商告知您的引擎號碼讓他送對料?
: 2.為何您當下不說,事隔幾個月才拿上來這邊說?
: 3.估價單當時就有問您需不需要,您說不需要,現在再說我們沒有給您單據?
: 4.車禍車我們的處理流程內一定都會告知是否需要開立估價單!
1.車子剛到店裡阿亮本人真的很細心告知可以拍照再給我檔案 很謝謝但不用了
2.阿亮本人告知店裡都會先報價 並留下原廠包裝 幾次到店裡並沒有提供
每一次得到報價都是我自己主動詢問 5700 1200 其他皆無報價
: 5.為何別人都沒錯,都是我們錯?
: 6.我們都有所有的聯絡資訊在網路上,推文者也告知您要跟我們連絡,但是您不但沒採用
: 還在這個無法預估程度的大眾論壇下公開說明,而且避重就輕,只述說對您有利事情,
: 那我們呢?受害者?您挑事情講貼在網路上,經由多方轉貼(我也是看轉貼才知道)
: 對於我們的傷害,請問您有何配套措施呢?辛苦維持與堅持一間店不容易,商譽的損傷
: 不知您有何看法呢?
1.此板可以分享 修車細心 有冷氣吹 便宜 等相關資訊 我不能分享我修車經驗?
: 7.如果是我們買錯100件東西 拆裝100次 車主本來應該都是沒有責任的,但是,誰叫錯殼?
: 誰出錯殼?誰又去為了這件事情負責任?結果換來的是還要我去配合您叫錯料的殼而去
: 換車手?到底是送殼的人比較專業還是依照引擎號碼叫的店家比較專業?
1.這個時間點我可以 找找 但是否因為車殼?導致貴公司師傅叫錯料 也請在釐清
: 8.您車輛來到店時,您所叫的殼並還沒到,試問這段等待車殼料件時間算誰的?
1.我沒有跟你計較維修時間
2.告知維修前叉跟後來決定要換殼是否有直接關係?
因為殼是直接寄到阿亮店裡 有下標日期 出料單 或運送料單 有需要我在提供
: 9.有時候連絡不到您的人,無法跟您多次確認,在還沒確認的狀況下我們也不敢拆卸更換.
1.我沒有跟你計較維修時間
2.聯絡不到人是否是師傅告知? 是否再請跟師傅確認?或提供通聯紀錄
過程中貴公司主動聯繫記憶中兩次 下導流是否更換與車手請我吸收
3.第一次報價5700 就給貴公司很明確的答案要維修了
請問哪個部分沒確認 更何況我在等貴公司的車台報價?
你不拆不報價 我怎麼決定?
: -----------------------------------------------------------------------------
: ※ 引述《zen0307 (請大家努力g我~)》之銘言:
: : 《店名》阿亮複合騎士館
: : 《業務種類》維修保養
: : 《地址》高雄市鳳山區輜汽北一路23號
: : 《電話號碼》07 722 9658
: : 《營業時段》週一 - 週日: 10:00 - 21:00
: : 《推薦or負評緣由》
: : 因為朋友跟板上推薦 上次家裡的風光撞爛了所以遷去修理
: : 在牽車去之前先詢問過老闆 老闆說維修原廠前叉總成的費用是5700
: : 另外車台需不需要維修要拆車之後才會知道 我就先把車牽過去店裡
: : 交車後老闆詢問甚麼時候拿車 我表示不會很急沒有關係
: : 因為車禍車殼全爛了
: : 隔天打電話問老闆是否可以自行購買新殼麻煩他們安裝
: : 老闆很爽快的答應
: : 交車後過了一星期 到店內關心一下維修進度
: : 發現車子還擺在二樓還沒開始維修
: : 但是老闆說過兩天師傅會開始處理
: : 後來過程中 確定車台歪了詢問老闆維修費用是1200
: : 龍頭(沒報價)跟下土除(沒報價)都要跟換
: : 過了幾天接到師傅的來電詢問車子是否是原廠的 有沒有改過
: : (當然沒有)
: : 師傅表示因為碟煞鼓煞的龍頭弄錯 但已經拆封不能退 請我吸收這條費用??!!
: : 過程中一直在討論責任的釐清
: : 當下非常不舒服但是還是很有禮貌的請他再問過廠商能不能換
: : 如果不行我們在討論怎麼處理
: : 後來我撥電話詢問處理狀況 師傅告知老闆說這條費用還是由他們吸收我不用支付
: : 終於車子修好了
: : 維修的費用 5700+1200+龍頭費用+下土除費用+100(新排氣管安裝)+"3000工資"??!!
: : 我默默的附了錢離開 連已經亮了紅燈的機油都沒心思換了
: : 不知道溝通過程中到底出了甚麼錯
: : 但是說真的不是很愉快的維修經驗
--
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機車
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