租車後續賠償 - 重機
By Quanna
at 2021-09-24T17:00
at 2021-09-24T17:00
Table of Contents
※ 引述《jiexyz (jiexyz)》之銘言:
: 首先先謝謝各位版友們的建議。這篇回文主要針對今日的討論結果更新。
: 請原諒上篇的照片不清楚,因為上傳會壓縮畫質,且我想等跟車行討論完再跟大家說細節
: ,我並沒有要公審店家的意思。
: 另外上一篇總估價的部分是 $63800,因為單子上的價格不顯眼,我後來有補文字但好像
: 很多人也都沒看到,所以在這邊澄清一下。
: 事發是在連假最後一天星期二的路上,原因已在上篇陳述過了,反正就是原地往右倒車,
: 不相信的人看了以下照片,應該也不會覺得我在說謊。
: 今天我有去店家討論後續如何處理。店家陳述說因為車還在凱旋的保固內,所以不會自己
: 修或找其他車廠來修來影響保固,所以是送回原廠估價並給原廠換新或修復。
: 一開始我先針對估價單上列的項目詢問店家哪些傷是我造成的:
: 1. 右端子鏡
: 主要就是背後塑膠的刮傷,店家說鏡子實際上有歪掉,所以整隻換新, $6500
: https://i.imgur.com/EkMzxmU.jpg
: 2.右方向燈
: 外面的燈罩與裡面類似將 LED 燈光發散均勻的一塊塑料掉出來,本體只剩下發光的電路
: 板,店家是說燈殼斷掉,所以整個換新, $3700
: https://i.imgur.com/UKnOAwp.jpg
: 3. 束環套
: 店家說這是因為要拆端子鏡,這個是裡面破壞性的零件,拆掉會連束環套一起弄壞,$140
: 0
: 4. 右側殼
: 實際上外表是無傷的,所以我當下也沒檢查到,店家說裡面有斷腳,側殼的一部分可以被
: 掀起來,如下兩張圖所示,左側殼的也確實無法被拉起來,整個換新,$9700
: https://i.imgur.com/WSgtE7k.jpg
: https://i.imgur.com/UpKQptH.jpg
: 5. 後搖臂
: 店家說因為倒車排氣管擠壓到搖臂所造成的刮傷,本來原廠估一萬,也就是整隻拆下來重
: 新噴漆之類的回復到原狀再裝回去。後來店家有跟我說找到一家認識的車行可以幫忙修復
: 後搖臂,且詢問過凱旋這部分給其他人修復不會傷害到保固,所以從 $10000 變成 $8000
: https://i.imgur.com/2rnBvsE.jpg
: 6. 煞車踏桿
: 傷痕如圖所示,也就是外側的一些黑點,整個換新,$5100
: https://i.imgur.com/dyCxBF9.jpg
: 7. 傾倒指示器
: 俗稱棒棒糖,後來協調的結果是騎乘上也有可能會刮到,所以不計入
: 8. 離合器 Case、墊片、機油
: 我跟車行都有出車前的照片,離合器蓋上面的小傷確實不是我用的,因此這三個費用都不
: 計入。
: 9. 凱旋的工資
: 在討論時因為店家忘了告知我凱旋所需多花費的工錢,在店家後續詢問凱旋後,工資兩千
: ,店家吸收一千,所以我也支出 $1000
: 10. 排氣管
: 尾端刮傷,店家說這比較難修復,因為拋光之類的方法會讓上面的髮絲紋消失,所以中尾
: 段換新,$ 17000
: https://i.imgur.com/FccPX5T.jpg
: 上述總額是 $52400,店家去零頭,所以總共是 $52000,換新的部分,店家允諾我會把換
: 下的零件給我。
: 營業損失的部分:店家說因為方向燈裡面的電路裸露,怕出租會導致短路等危險,所以在
: 修好之前不會租出去。而待料的時間店家說凱旋說要等一到一個半月。店家給我七天的時
: 間考慮,只要我在七天內同意以上述的價格處理好,店家就不會跟我收取營業損失。
: 以上是這次討論的結果,且如實稟報,後續的結果等處理結束再上來回文吧!
: 如有遺漏的地方,我會再上來編輯。
各位車友大家晚安,我是這次事件店家的股東
這是一件大家都不願意的事情,也是店家最討厭的事情。
昨天晚上一路接電話,各方好友都打來關心,罵的也有來暖心的更多。
認識店長麥克的都知道他是一個老實的年輕人,為了店裡的名譽一個一個去解釋,在ptt文化下風向一定很差,整個晚上沒有睡覺…,小店創業的老闆有老闆的包袱,但也真的很不捨。做租車的這件事情會一再發生,所以才決定借帳號出來做說明。
該名客人租了2021.2出廠的凱旋street triple 765RS,總代理購入保固兩年(車價70萬)。
很遺憾第一篇文是在還沒和我們討論且一起看傷的時候就貼文
文中說「有些零件我當下查看也沒有損傷的痕跡。因此,想請問版友們,如果遇到類似的情況,可以請教哪些單位或程序可以自保?」
以上看似中性的字眼,就足夠分量帶動風向了。
也許您習慣先上網講過一輪,再來和我們討論會比較安心,但這樣的說法真的夠毀了我們努力多年的名譽。
下面太多車友說我們是黑店很糟糕等等,先說明此次租車2580元,修車的是總代理我司一毛都賺不到,拆下來的東西全部給客人再拿去轉賣,我們也沒有辦法分享費用,和平解決後待料和安裝的時間不能營運我們都吞下(此車買來後一個月都7次以上,之後會貼出證明),客人也沒有多一分損失,在完全賠錢的狀況之下,為什麼還要說我們是黑店….
店長認為是他說明得不夠好,馬上打電話和股東道歉,後來也才發現時間點是說明之前,馬上又致電給您再說明,拜託可不可以幫他解釋一下。
無奈,第二篇出來後反而讓他更低落了。
以下幾點就準確說明:
1.報價單是由總代理估價後開出,有傷到的都寫出零件價格,價格絕對可受公評。
寫字的部分是不換新用修的價格,搖臂從頭到尾都是維修收10000(車行都知道上下搖臂的工資多少)
CASE在9/23確認後雙方合議剔除計算,共計52000元。如他文中所說。
最後的金額還是經過他同行友人要求,「去除零頭拉~」才又吸收了,也不是網友所想像站不住腳才讓步,但還是遺憾在客人的文沒提出。
2.文中「主要就是背後塑膠的刮傷,店家說鏡子實際上有歪掉」
後照鏡就是歪掉,如圖中(左邊是正常的,右邊是倒車後)
https://i.imgur.com/4jhFr3D.jpg
3.文中「尾端刮傷,店家說這比較難修復,因為拋光之類的方法會讓上面的髮絲紋消失,所以中尾段換新」
外面除了刮傷也凹了,就是因為倒了有變形所以也才會內縮擠到搖臂,裡面也凹了….你直接把管子買走,再用網友說得找店家板金後用菜瓜布刷髮絲紋,你再賣出也絕對不會虧太多,對您來說也是最划算的,可惜您文中的照片沒辦法幫忙解釋。(如果是原廠排氣管,金額一定會嚇死你)
https://i.imgur.com/kuIMnw3.jpg
https://i.imgur.com/oPMVDGm.jpg
4.文中「外面的燈罩與裡面類似將 LED 燈光發散均勻的一塊塑料掉出來,本體只剩下發光的電路板,店家是說燈殼斷掉,所以整個換新」
燈殼就是壞了,就是壞了。(報價也是原廠給的,換下來也可以拿走去賣)
https://i.imgur.com/UTVIb56.jpg
5.文中「實際上外表是無傷的,所以我當下也沒檢查到,店家說裡面有斷腳,側殼的一部分可以被掀起來,如下兩張圖所示,左側殼的也確實無法被拉起來,整個換新」
倒車雖然可能沒有外傷,但是倒的力道足以讓管子凹成那樣,車殼斷腳不是很合理的「內傷」嗎?
這個部分車殼是受風的地方不修會飛走,然後面的客人租車也會有咖咖咖咖咖的共震聲,肯定會認為車況不好。
左邊是正常的,右邊是斷掉的(報價原廠報價的,修完可以拿走)
https://i.imgur.com/II1KuNF.jpg
6.文中「店家說因為倒車排氣管擠壓到搖臂所造成的刮傷,本來原廠估一萬,也就是整隻拆下來重新噴漆之類的回復到原狀再裝回去。後來店家有跟我說找到一家認識的車行可以幫忙修復後搖臂,且詢問過凱旋這部分給其他人修復不會傷害到保固,所以從 $10000 變成 $8000」
這部很說明很準確,非常感謝。
分享一個小知識,要看二手車況及砍價就從搖臂及車台看,有酒窩有掉漆都是要注意的部分,所以我們主張修復是因為這樣,客人來我們也是這樣教育的。
從頭到尾您都知道,報價是總代理給的「零件價格」,我們一直的共識也是修復就好,但在沒有詳加解釋的狀況下,店家就被咬的體無完膚,不少網友都說倒車要換搖臂車太爛、太黑、太糟糕,這鍋真的背的很辛苦。
傷就是排氣管壓進來的,也符合管上的形狀,您也很明白。也請鄉民留情。
https://i.imgur.com/tw0UTQT.jpg
7.「煞車踏桿傷痕如圖所示,也就是外側的一些黑點,整個換新」
這個部分傷不大,但確實也是這次租車造成的,圖片是出車前比照出車後(價錢原廠報價,換後可拿走)
如果不換,每一次我們都還要和客人說明並紀錄,客人出去說「他們的車很多地方都有傷,要仔細看」,您我互相體諒就大概可以理解難處。我同意是有點過於吹毛求疵,但試問以後每次客人都說阿~一點點又不怎樣,這樣我們要怎麼營運下去,如果都蠻不在乎,那我們標準如何制定,難道車行在乎車況是不對的行為嗎?
很多人說店家要很佛,在疫情影響的狀況下就已經賠很久了,不佛還要被罵成這樣,只能說我們虛心受教,我們很佛的時候也要看雙方的過程,還沒開始談就被公諸於檯面被罵成這樣,你是店家怎麼佛?這部分我也檢討店長的說明及溝通技巧不良。詳情請去看一下戰神的直播存檔比較全面。
https://i.imgur.com/1No9jIS.jpg
總結
倒車絕對是租車行最討厭的事情,這台車一直都是我們的主力車款(會附上相關證明),說過不收營損就不會收,能協助的我們都也說明了。能理解這對您是很大的負擔,要討論的對象是我司和您,一開始就上網提出那篇如何自保就太急了點,談完不滿意也再來和網友討論也不遲,但這不是在發生事情後再來爭就會不一樣的事情,東西壞了就處理好就好,也請您可以在指定時間內合議解決這件事,請用現金或是刷卡來處理掉這次事件,也不可能私自分期給您。這台車也不可能如網友說把車賣您,我們很喜歡這台車,有喜歡可以自己去總代理買看要等車等多久,放著這麼多網友
在帶風向,對我司的名譽損失遠大於這幾萬元。
這是一台70萬的歐洲車,只出租2580元就是和大家分享為主。
這台車修車就是這麼貴,修車錢沒賺到還要幫忙賠錢已苦不堪言,但我們也有在作業上更好的可能,以後在作業流程上就加10分鐘行前說明,來盡力避免爭議。腳踏部分被炮說敲盤子,事件圓滿且客人拿走腳踏桿後,本人代表公司捐款5100元給弱勢團體(會貼出捐款證明),已表這件事情讓所有同業受到牽連的歉意,同時10/1號起本人提供20箱飲料給網友來店免費領取不消費也沒關係,給我們店長一點溫暖或批評都可以。
除了來租車的客人是我們的客人外,也有很多客人是寄租的客人,他們的權利義務也是我們要維護到底的,我們店內的車況非常有水準,所以也請一起愛車,我們就是間在試圖更好的小店,不選擇我們都沒有問題,我們檢討自己變得好。
推文很多大哥大姐在這幾篇裡面給的建議都很寶貴,是親友也好是網友也罷,但我覺得車主真的沒有這樣想,不會把各位給的情緒壓在這個孩子上。各位的言論我司虛心受教,但說了「營業車還在乎喔」真的是不懂愛車人的心,在這裡和各位網友致上歉意,但我們真的不是黑店,我們沒有要坑殺這個小朋友,這樣的言論太重了我們擔不起。
特別感謝戰神鄒小捷中性的討論這件事,我不認識您但我非常感謝您。
ps以下快速截圖網路系統內765出租的資訊(不含現場租車),應該足夠佐證是熱門的車子。
https://i.imgur.com/EQaCsjO.jpg
--
Sent from my Windows
--
: 首先先謝謝各位版友們的建議。這篇回文主要針對今日的討論結果更新。
: 請原諒上篇的照片不清楚,因為上傳會壓縮畫質,且我想等跟車行討論完再跟大家說細節
: ,我並沒有要公審店家的意思。
: 另外上一篇總估價的部分是 $63800,因為單子上的價格不顯眼,我後來有補文字但好像
: 很多人也都沒看到,所以在這邊澄清一下。
: 事發是在連假最後一天星期二的路上,原因已在上篇陳述過了,反正就是原地往右倒車,
: 不相信的人看了以下照片,應該也不會覺得我在說謊。
: 今天我有去店家討論後續如何處理。店家陳述說因為車還在凱旋的保固內,所以不會自己
: 修或找其他車廠來修來影響保固,所以是送回原廠估價並給原廠換新或修復。
: 一開始我先針對估價單上列的項目詢問店家哪些傷是我造成的:
: 1. 右端子鏡
: 主要就是背後塑膠的刮傷,店家說鏡子實際上有歪掉,所以整隻換新, $6500
: https://i.imgur.com/EkMzxmU.jpg
: 2.右方向燈
: 外面的燈罩與裡面類似將 LED 燈光發散均勻的一塊塑料掉出來,本體只剩下發光的電路
: 板,店家是說燈殼斷掉,所以整個換新, $3700
: https://i.imgur.com/UKnOAwp.jpg
: 3. 束環套
: 店家說這是因為要拆端子鏡,這個是裡面破壞性的零件,拆掉會連束環套一起弄壞,$140
: 0
: 4. 右側殼
: 實際上外表是無傷的,所以我當下也沒檢查到,店家說裡面有斷腳,側殼的一部分可以被
: 掀起來,如下兩張圖所示,左側殼的也確實無法被拉起來,整個換新,$9700
: https://i.imgur.com/WSgtE7k.jpg
: https://i.imgur.com/UpKQptH.jpg
: 5. 後搖臂
: 店家說因為倒車排氣管擠壓到搖臂所造成的刮傷,本來原廠估一萬,也就是整隻拆下來重
: 新噴漆之類的回復到原狀再裝回去。後來店家有跟我說找到一家認識的車行可以幫忙修復
: 後搖臂,且詢問過凱旋這部分給其他人修復不會傷害到保固,所以從 $10000 變成 $8000
: https://i.imgur.com/2rnBvsE.jpg
: 6. 煞車踏桿
: 傷痕如圖所示,也就是外側的一些黑點,整個換新,$5100
: https://i.imgur.com/dyCxBF9.jpg
: 7. 傾倒指示器
: 俗稱棒棒糖,後來協調的結果是騎乘上也有可能會刮到,所以不計入
: 8. 離合器 Case、墊片、機油
: 我跟車行都有出車前的照片,離合器蓋上面的小傷確實不是我用的,因此這三個費用都不
: 計入。
: 9. 凱旋的工資
: 在討論時因為店家忘了告知我凱旋所需多花費的工錢,在店家後續詢問凱旋後,工資兩千
: ,店家吸收一千,所以我也支出 $1000
: 10. 排氣管
: 尾端刮傷,店家說這比較難修復,因為拋光之類的方法會讓上面的髮絲紋消失,所以中尾
: 段換新,$ 17000
: https://i.imgur.com/FccPX5T.jpg
: 上述總額是 $52400,店家去零頭,所以總共是 $52000,換新的部分,店家允諾我會把換
: 下的零件給我。
: 營業損失的部分:店家說因為方向燈裡面的電路裸露,怕出租會導致短路等危險,所以在
: 修好之前不會租出去。而待料的時間店家說凱旋說要等一到一個半月。店家給我七天的時
: 間考慮,只要我在七天內同意以上述的價格處理好,店家就不會跟我收取營業損失。
: 以上是這次討論的結果,且如實稟報,後續的結果等處理結束再上來回文吧!
: 如有遺漏的地方,我會再上來編輯。
各位車友大家晚安,我是這次事件店家的股東
這是一件大家都不願意的事情,也是店家最討厭的事情。
昨天晚上一路接電話,各方好友都打來關心,罵的也有來暖心的更多。
認識店長麥克的都知道他是一個老實的年輕人,為了店裡的名譽一個一個去解釋,在ptt文化下風向一定很差,整個晚上沒有睡覺…,小店創業的老闆有老闆的包袱,但也真的很不捨。做租車的這件事情會一再發生,所以才決定借帳號出來做說明。
該名客人租了2021.2出廠的凱旋street triple 765RS,總代理購入保固兩年(車價70萬)。
很遺憾第一篇文是在還沒和我們討論且一起看傷的時候就貼文
文中說「有些零件我當下查看也沒有損傷的痕跡。因此,想請問版友們,如果遇到類似的情況,可以請教哪些單位或程序可以自保?」
以上看似中性的字眼,就足夠分量帶動風向了。
也許您習慣先上網講過一輪,再來和我們討論會比較安心,但這樣的說法真的夠毀了我們努力多年的名譽。
下面太多車友說我們是黑店很糟糕等等,先說明此次租車2580元,修車的是總代理我司一毛都賺不到,拆下來的東西全部給客人再拿去轉賣,我們也沒有辦法分享費用,和平解決後待料和安裝的時間不能營運我們都吞下(此車買來後一個月都7次以上,之後會貼出證明),客人也沒有多一分損失,在完全賠錢的狀況之下,為什麼還要說我們是黑店….
店長認為是他說明得不夠好,馬上打電話和股東道歉,後來也才發現時間點是說明之前,馬上又致電給您再說明,拜託可不可以幫他解釋一下。
無奈,第二篇出來後反而讓他更低落了。
以下幾點就準確說明:
1.報價單是由總代理估價後開出,有傷到的都寫出零件價格,價格絕對可受公評。
寫字的部分是不換新用修的價格,搖臂從頭到尾都是維修收10000(車行都知道上下搖臂的工資多少)
CASE在9/23確認後雙方合議剔除計算,共計52000元。如他文中所說。
最後的金額還是經過他同行友人要求,「去除零頭拉~」才又吸收了,也不是網友所想像站不住腳才讓步,但還是遺憾在客人的文沒提出。
2.文中「主要就是背後塑膠的刮傷,店家說鏡子實際上有歪掉」
後照鏡就是歪掉,如圖中(左邊是正常的,右邊是倒車後)
https://i.imgur.com/4jhFr3D.jpg
3.文中「尾端刮傷,店家說這比較難修復,因為拋光之類的方法會讓上面的髮絲紋消失,所以中尾段換新」
外面除了刮傷也凹了,就是因為倒了有變形所以也才會內縮擠到搖臂,裡面也凹了….你直接把管子買走,再用網友說得找店家板金後用菜瓜布刷髮絲紋,你再賣出也絕對不會虧太多,對您來說也是最划算的,可惜您文中的照片沒辦法幫忙解釋。(如果是原廠排氣管,金額一定會嚇死你)
https://i.imgur.com/kuIMnw3.jpg
https://i.imgur.com/oPMVDGm.jpg
4.文中「外面的燈罩與裡面類似將 LED 燈光發散均勻的一塊塑料掉出來,本體只剩下發光的電路板,店家是說燈殼斷掉,所以整個換新」
燈殼就是壞了,就是壞了。(報價也是原廠給的,換下來也可以拿走去賣)
https://i.imgur.com/UTVIb56.jpg
5.文中「實際上外表是無傷的,所以我當下也沒檢查到,店家說裡面有斷腳,側殼的一部分可以被掀起來,如下兩張圖所示,左側殼的也確實無法被拉起來,整個換新」
倒車雖然可能沒有外傷,但是倒的力道足以讓管子凹成那樣,車殼斷腳不是很合理的「內傷」嗎?
這個部分車殼是受風的地方不修會飛走,然後面的客人租車也會有咖咖咖咖咖的共震聲,肯定會認為車況不好。
左邊是正常的,右邊是斷掉的(報價原廠報價的,修完可以拿走)
https://i.imgur.com/II1KuNF.jpg
6.文中「店家說因為倒車排氣管擠壓到搖臂所造成的刮傷,本來原廠估一萬,也就是整隻拆下來重新噴漆之類的回復到原狀再裝回去。後來店家有跟我說找到一家認識的車行可以幫忙修復後搖臂,且詢問過凱旋這部分給其他人修復不會傷害到保固,所以從 $10000 變成 $8000」
這部很說明很準確,非常感謝。
分享一個小知識,要看二手車況及砍價就從搖臂及車台看,有酒窩有掉漆都是要注意的部分,所以我們主張修復是因為這樣,客人來我們也是這樣教育的。
從頭到尾您都知道,報價是總代理給的「零件價格」,我們一直的共識也是修復就好,但在沒有詳加解釋的狀況下,店家就被咬的體無完膚,不少網友都說倒車要換搖臂車太爛、太黑、太糟糕,這鍋真的背的很辛苦。
傷就是排氣管壓進來的,也符合管上的形狀,您也很明白。也請鄉民留情。
https://i.imgur.com/tw0UTQT.jpg
7.「煞車踏桿傷痕如圖所示,也就是外側的一些黑點,整個換新」
這個部分傷不大,但確實也是這次租車造成的,圖片是出車前比照出車後(價錢原廠報價,換後可拿走)
如果不換,每一次我們都還要和客人說明並紀錄,客人出去說「他們的車很多地方都有傷,要仔細看」,您我互相體諒就大概可以理解難處。我同意是有點過於吹毛求疵,但試問以後每次客人都說阿~一點點又不怎樣,這樣我們要怎麼營運下去,如果都蠻不在乎,那我們標準如何制定,難道車行在乎車況是不對的行為嗎?
很多人說店家要很佛,在疫情影響的狀況下就已經賠很久了,不佛還要被罵成這樣,只能說我們虛心受教,我們很佛的時候也要看雙方的過程,還沒開始談就被公諸於檯面被罵成這樣,你是店家怎麼佛?這部分我也檢討店長的說明及溝通技巧不良。詳情請去看一下戰神的直播存檔比較全面。
https://i.imgur.com/1No9jIS.jpg
總結
倒車絕對是租車行最討厭的事情,這台車一直都是我們的主力車款(會附上相關證明),說過不收營損就不會收,能協助的我們都也說明了。能理解這對您是很大的負擔,要討論的對象是我司和您,一開始就上網提出那篇如何自保就太急了點,談完不滿意也再來和網友討論也不遲,但這不是在發生事情後再來爭就會不一樣的事情,東西壞了就處理好就好,也請您可以在指定時間內合議解決這件事,請用現金或是刷卡來處理掉這次事件,也不可能私自分期給您。這台車也不可能如網友說把車賣您,我們很喜歡這台車,有喜歡可以自己去總代理買看要等車等多久,放著這麼多網友
在帶風向,對我司的名譽損失遠大於這幾萬元。
這是一台70萬的歐洲車,只出租2580元就是和大家分享為主。
這台車修車就是這麼貴,修車錢沒賺到還要幫忙賠錢已苦不堪言,但我們也有在作業上更好的可能,以後在作業流程上就加10分鐘行前說明,來盡力避免爭議。腳踏部分被炮說敲盤子,事件圓滿且客人拿走腳踏桿後,本人代表公司捐款5100元給弱勢團體(會貼出捐款證明),已表這件事情讓所有同業受到牽連的歉意,同時10/1號起本人提供20箱飲料給網友來店免費領取不消費也沒關係,給我們店長一點溫暖或批評都可以。
除了來租車的客人是我們的客人外,也有很多客人是寄租的客人,他們的權利義務也是我們要維護到底的,我們店內的車況非常有水準,所以也請一起愛車,我們就是間在試圖更好的小店,不選擇我們都沒有問題,我們檢討自己變得好。
推文很多大哥大姐在這幾篇裡面給的建議都很寶貴,是親友也好是網友也罷,但我覺得車主真的沒有這樣想,不會把各位給的情緒壓在這個孩子上。各位的言論我司虛心受教,但說了「營業車還在乎喔」真的是不懂愛車人的心,在這裡和各位網友致上歉意,但我們真的不是黑店,我們沒有要坑殺這個小朋友,這樣的言論太重了我們擔不起。
特別感謝戰神鄒小捷中性的討論這件事,我不認識您但我非常感謝您。
ps以下快速截圖網路系統內765出租的資訊(不含現場租車),應該足夠佐證是熱門的車子。
https://i.imgur.com/EQaCsjO.jpg
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