南部真的不太適合gogoro.. - gogoro
By Rachel
at 2020-03-12T14:42
at 2020-03-12T14:42
Table of Contents
https://i.imgur.com/LF3tuty.jpg
如圖
前幾天騎車騎起來感覺怪怪的
趕快跑去gogoro檢查(來回3.40分鐘車程)
工程師說鏈條有一點生鏽了 建議一定要換
我也不疑有他 直接換了一組原廠鏈條
但聽到現場有另一組客人跟工程師小爭執
也是因為等了好幾個月都保養不到 導致東西都耗損要自費了
工程師表示煞車好像有問題
但這個東西例行性保養就會免費換新 不用再自費
我就問了工程師 鏈條照進度定期保養是否不容易發生今天這個情況
工程師表示 是真的不太會發生這問題
聽到這個越想越不對勁
我上一次保養是2018/12/22
正常來說3000k保養或是半年一次
到這個月 照理說我應該還可以再保養2~3次
我從2019/6月開始 打電話預約 手機app預約
甚至跑了10次左右現場(來回要3.40分車程)每次都被請回
因為保養要等差不多半年後(去年11月他說最快要今年4月底)
櫃檯也覺得不好意思半年太久叫我回家刷app看有沒有人臨時不保養 趕快卡位
月租費有分比較貴但保養不用錢 跟里程數高但自費保養
我每期不管買高資費或低資費都是選擇含保養的
但2年來 只排到第一次大保 而且也是約不到 去好幾次現場剛好有人不要才保養到的
事後打電話詢問客服 說明事情的經過後
過沒多久 門市工程師就打電話來 開頭語氣就非常不客氣 表示為甚麼要打電話給客服
且一直跳針11月那時候我為什麼不預約 今年4月的保養 導致太久沒保養要自費換了
(問題你是車主 聽到要等半年才可以保養車子 會約嗎?而且櫃檯每次把我請回 叫我回去?
然後補一句 「等下去領車的時候 他要順便幫我預約半年後跟明年的保養 這樣我才不會一直 錯過」(對!就是那個很諷刺的語氣)
聽到這句真的覺得非常扯
今天是我不保養嗎 我能做的都做了 來回40分鐘去10幾次了 我在屏東連潮州的站都問過了
最後掛電話前 他叫我不要再打給客服了 因為他們的客服只會把問題丟回來給工程師
就這樣被白白罵了一頓
Gogoro真的覺得滿好騎得 但現在真的比較不適合南部地區或是非都市的地區
——————————————————
3/12 剛剛客服來電表示公司覺得沒有問題 針對車主約不到保養 沒有任何措施跟辦法 只好
好險只是鏈條 只好認賠了qq
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Sent from JPTT on my iPhone
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Tags:
gogoro
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