Gogoro 2 一年半斷中柱 - gogoro
By Kama
at 2019-08-20T07:50
at 2019-08-20T07:50
Table of Contents
來分享一下Gogoro一年半斷中柱
最近真心認為Gogoro可能車賣太好
對於客訴以及舊車主車子發生問題的部分,會忽略或是放生
車子為2017年10月購買的2代
在2019年7月24日,尚在2年保固內時
中柱斷了....
https://i.imgur.com/9mEOBau.jpg
https://i.imgur.com/xUIqvVr.jpg
對習慣用中柱的人很麻煩,而且很怕抖一抖掉一截下來
直接給自己或是後面用路人帶來傷害
於是直接到台南公園店詢問更換
之前看到有人有出保成功
https://i.imgur.com/S9uB8oP.jpg
於是問了門市技師是否能出保,答案是否定
在不能沒有中柱的情況下,也只能換了
結果這中柱加工錢價值$1299
https://i.imgur.com/6nnTZbx.png
光料錢就是一般油車速可達的2倍
只能說WTF,容易斷就算了,料還賣這麼貴
睿能的工程師大概也收到案例收到怕了
新版本的中柱直接多加了一橫鐵桿加強
https://i.imgur.com/Vq5UzKo.jpg
但也是另一種變相承認說
"對,我們之前設計的中柱有瑕疵,容易斷"
我今天會生氣出來po文,是因為我事後有寄封信到客服信箱
問說為什麼有人可以免費出保,我卻要付費?
你們都變更設計那不就是承認有瑕疵了?
這客服信箱到現在一個月了還沒給回覆
--------------------------------------------
08/22更新:客服表示沒收到之前的反映信件
於是收到我新的催促反應信後,有打電話來關心
給我的說辭是,根據每個人使用情況不同 balabala
所以不保固
但我說難道出現那麼多斷中柱案例了,還要堅持是使用者的問題?
官網保固條款並沒有明確說中柱是不保固項目,更何況有人中柱已經出過保固
馬自達引擎噴水的時候一開始也是說使用者個案問題
客服表示要再回去請示上級回應
-----------------------------------------------
我這星期要問消保官,看看能不能集體申訴
這案例絕對超過百例
附上Gogoro各式斷中柱,斷側柱,斷搖臂案例
https://i.imgur.com/bCWtDbU.jpg
https://i.imgur.com/dTgBwJ5.jpg
https://i.imgur.com/HOVqrI9.jpg
https://i.imgur.com/kdbQsmE.jpg
https://i.imgur.com/Z4HJaQz.jpg
https://i.imgur.com/ntGusQ3.jpg
https://i.imgur.com/TIjR2t2.jpg
https://i.imgur.com/KTldwxC.jpg
https://i.imgur.com/6aHPtTC.jpg
--
最近真心認為Gogoro可能車賣太好
對於客訴以及舊車主車子發生問題的部分,會忽略或是放生
車子為2017年10月購買的2代
在2019年7月24日,尚在2年保固內時
中柱斷了....
https://i.imgur.com/9mEOBau.jpg
https://i.imgur.com/xUIqvVr.jpg
對習慣用中柱的人很麻煩,而且很怕抖一抖掉一截下來
直接給自己或是後面用路人帶來傷害
於是直接到台南公園店詢問更換
之前看到有人有出保成功
https://i.imgur.com/S9uB8oP.jpg
於是問了門市技師是否能出保,答案是否定
在不能沒有中柱的情況下,也只能換了
結果這中柱加工錢價值$1299
https://i.imgur.com/6nnTZbx.png
光料錢就是一般油車速可達的2倍
只能說WTF,容易斷就算了,料還賣這麼貴
睿能的工程師大概也收到案例收到怕了
新版本的中柱直接多加了一橫鐵桿加強
https://i.imgur.com/Vq5UzKo.jpg
但也是另一種變相承認說
"對,我們之前設計的中柱有瑕疵,容易斷"
我今天會生氣出來po文,是因為我事後有寄封信到客服信箱
問說為什麼有人可以免費出保,我卻要付費?
你們都變更設計那不就是承認有瑕疵了?
這客服信箱到現在一個月了還沒給回覆
--------------------------------------------
08/22更新:客服表示沒收到之前的反映信件
於是收到我新的催促反應信後,有打電話來關心
給我的說辭是,根據每個人使用情況不同 balabala
所以不保固
但我說難道出現那麼多斷中柱案例了,還要堅持是使用者的問題?
官網保固條款並沒有明確說中柱是不保固項目,更何況有人中柱已經出過保固
馬自達引擎噴水的時候一開始也是說使用者個案問題
客服表示要再回去請示上級回應
-----------------------------------------------
我這星期要問消保官,看看能不能集體申訴
這案例絕對超過百例
附上Gogoro各式斷中柱,斷側柱,斷搖臂案例
https://i.imgur.com/bCWtDbU.jpg
https://i.imgur.com/dTgBwJ5.jpg
https://i.imgur.com/HOVqrI9.jpg
https://i.imgur.com/kdbQsmE.jpg
https://i.imgur.com/Z4HJaQz.jpg
https://i.imgur.com/ntGusQ3.jpg
https://i.imgur.com/TIjR2t2.jpg
https://i.imgur.com/KTldwxC.jpg
https://i.imgur.com/6aHPtTC.jpg
--
Tags:
gogoro
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